Individual Buyer Services
Buy from China with less confusion.
For personal buyers in Malaysia who need help with seller communication, shipping choices, customs-related coordination, cost understanding and delivery planning.
Service scope
Individual service groups
Choose a service group to view the support available.
Pinduoduo Bulky Item Import ConciergeSupport for furniture, home items, oversized parcels, sea freight coordination, customs guidance, and Malaysia delivery planning.+
- Pinduoduo bulky item import support
- Furniture import from China
- Home item import from China
- Large parcel / oversized item import
- Sea freight coordination
- Customs clearance coordination
- Delivery to Malaysia address
- Import cost guidance before purchase
- Seller communication support
- Item link review
China Buying SupportGuidance for Taobao, 1688, Pinduoduo, supplier checking, item link review, and basic buying coordination.+
- Taobao buying support
- 1688 buying support
- Pinduoduo buying support
- Supplier / seller communication support
- Product link review
- Basic supplier checking
- Purchase flow guidance
- Payment process guidance
- Order tracking support
- Buying risk explanation
Personal Import, Shipping & Delivery SupportSupport for personal import consultation, shipping method guidance, freight coordination, customs process guidance, and delivery follow-up.+
- Personal import consultation
- Shipping method guidance
- Freight coordination support
- Air freight / sea freight option explanation
- Customs process guidance
- Tax and duty explanation
- Local delivery coordination
- Shipment status follow-up
- Oversized item delivery planning
- WhatsApp concierge support
Next step
Send your item link before you commit.
We can review the requirement and guide the next step based on the actual item and delivery need.